You have 14 days from when you have received your package to ship your item(s) back for refund or exchange. If you received items by mail, it's easy to send them back! Put the items you’re returning in the original package, if possible, indicate the item(s) you are returning and the reason for your return on your invoice. Choose a mail carrier, pay for postage, and send it to the return address of the package. Looking to exchange? Please send back item with a request of exchange you are looking for (must be same value as original purchased product). Please note all custom orders (i.e. custom bralettes/ balconettes that are not standard letter size) and underwear (for hygiene reasons) are final sale.